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Returns

According to Article 64 and followings and to the Legislative Decree no. 206/2005, the right to recess consists of the ability of the Customer to unilaterally become free from the Contract, returning the purchased Products with consequent reimbursement of the Price, without penalty and without specifying the reason.
The right to recess is the ability of the individual entities that act for purposes non directly to be referred to their business activities. Retailers and companies are therefore excluded by this right.
In order to exert the right to recess, an E-mail needs to be sent to the address info@satu.it within 10 days upon receiving of the goods, in reply to which Satù will send the Customer the proper identification code of the return goods. The return of the Products will have to take place by means of an express courier with possibility to trace the shipment, of which expenses will be totally on the Customer. The shipment, until communication of receipt of the goods at Satù warehouse is under the full liability of the Customer.
The return Products have to be sent within 7 days from the date of receipt of the identification return code and have to be sent back to the following address: SATU’ S.r.l. – Via Garibaldi, 57 - 29100 PIACENZA – Italy. Whether the deadline has been respected or not, this is judged with reference to the date of delivery of the Products to be given back to the express courier.
In order for the right to recess to be effectively exerted, it is compulsory for the purchased Products to be sent be complete, not used or never worn, in their original making and with their original label not removed. The packing of the Products has to be accurate, in order to protect the original wrapping from damages, apposition of writings or labels. Return goods without the proper identification code mentioned at Point 3 won’t be in any case accepted.
The effectiveness of the recess is subject to the examination of the conditions of the return Products and to their corresponding to those indicated in the Order and in Return Goods form from Satù.
In case the right to recess is validly exerted according to previous dispositions, Satù will reimburse the amount paid out for the purchase, all shipment and transport expenses deducted, within 30 days from receiving of the return goods. The reimbursement does not include transport expenses, neither those born for the initial shipment of the goods nor those for the successive return, and in no case it will be possible to exchange the purchased items with others.
In case there is no correspondence between the recipient of the Products indicated in the Order form and the person who paid the amounts due for the purchase, the reimbursement, in case the right to recess is exerted, will be carried out in favor of the person who carried out the payment and it will be the full and final payment by Satù.

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